Our forthcoming papers
the journal will be published biannually
1.
E. C. Fernandes. The impact of Artificial Intelligence Technologies in achieving better levels of Maturity in Business Process Management.
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Abstract:
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Business process management (BPM) is widely used in companies, as it is particularly important for its efficiency and consistency. Due to the constant digital transformation that has been occurring in the last decades, many companies have been looking for alternatives to monitor their maturity level properly and then progressively evolve with the necessary changes that need to be adapted. However, the use of artificial intelligence technologies has been challenging for many companies, mainly small and medium enterprises, both in terms of competitiveness, as well as in the application of such technologies, considering the high investment, adaptability, and the identification of the appropriate technology for each type of business process. The digital age has been brought many changes and many new trends to BPM, such as customer processes, mass individualized process, hybrid resourcing, opportunity-driven BPM, process latency, intrapreneurial process designers, purpose-driven BPM, among others. Thus, the aim of this study is to analyze the impact of Artificial Intelligence technologies on the potential requirements that an organization needs to develop in order to become mature or to reach the desired maturity level. To this end, this paper provides a detailed comparative analysis of different perspectives between smart technologies and core capabilities that a company must achieve at each BPM maturity level.
Keywords: Business Process Management; Artificial Intelligence; Maturity; Digital Transformation.
2.
N. A. Ferreira Lopes. The impact of Business Process Modelling on the digital modernisation of public services: a case study in Portuguese social care and public administration organisations.
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Abstract:
Public Organisations use business processes to organise their main operations and achieve their working goals. Despite the availability of digital technology to support business process in its entire lifecycle, including the modelling, deployment and evaluation, processes remain essentially manual and paper based. This paper describes the challenges in the modelling phase of traditional processes in public organisations in order to achieve a digital transformation. The initial results show that it is possible and feasible to model processes in distinct sectors like city planning requests, food safety control, public facilities IT support, as examples. Furthermore, the use of the BPMN2.0 model language makes it accessible to any business expert to use present business process management suites without requiring an advanced information systems knowledge.
3.
Rajaa SAIDI. Ubiquitous business process design.
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Abstract: Context-Awareness allows business processes to comprehend the environment in which they appear and adapt their workflow to provide the best possible participants experience. A ubiquitous business process is a process whose business objective converges towards the most desired outcome (product or service). Context-awareness is achieved by enabling the host ubiquitous business process to collect and react to the surrounding context. In this paper, we propose a business process improvement technique based on ubiquitous computing. First, we couple business processes with ubiquitous computing and define a ubiquitous business process. Then, we explain how ubiquitous computing positively impacts the performance metrics of business processes. Afterwards, we set a specification for designing ubiquitous business processes by extending BPMN.
Keywords: Business Process, Business Process Improvement, Ubiquitous Computing, Context-Awareness, uBPMN
4.
Barbara Re. Formalization, Verification and Quality Improvement of BPMN models.
5.
Michele Marcos de Oliveira, Bernardo Reisdorfer Leite, Osiris Cancigileiri Junior. Best practices in the use of open innovation and R&D in universities.
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Abstract:
The growing significance of innovation ecosystems and the need for collaboration projects, as well as Open Innovation (OI) practices, has been shaping the way as universities produce Research and Development (R&D), impacting Product Lifecycles Management (PLM) directly. The collaboration between different actors enrolled in the development of new products and services is a growing trend, indicating more challenging innovation processes. It is possible to find in literature and empirical knowledge that R&D and OI, even separately, can be complicated and more extensive than expected. Innovation process complexity can be more demanding, especially when its crucial to consider the context of new technologies, sustainable and user-centric and other approaches. Then, when all these factors work together, new hurdles might occur. Although innovation ecosystems follow some premises, the methods, the arranges between the actors, goals, might be different. This paper aims to realise a structured literature review in qualified databases, to find the best practices that universities have been carrying out in recent years in Open Innovation concerning Research and Development. Primarily, the goal of this study is to find the best practices in OI and R&D and its respective characteristics and further, try to obtain information about the elements that can be related to as development methods, product lifecycles, results and particularly R&D impact. The central purpose of this paper is to find relevant information for innovation management in universities and industries, and through the data gathered from the literature, to generate inputs to foster future R&D and OI projects promoting more positive, agile and impactful outcomes.
Keywords: open innovation, research and development, higher education.
6.
Bernardo Reisdorfer Leite, Michele Marcos de Oliveira, Marcelo Rudek, Osiris Canciglieri Junior. Startup definition proposal using Product Lifecycle Management.
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Abstract:
innovative products and services remain the primary drivers in innovation ecosystems. New ventures emerge in these ecosystems, and the number grows by the day. The leading ecosystems actors appoint the new firms as startups, and usually academics, and young entrepreneurs design and establish these recent ventures. Many studies state that startups impact positively in the economy, contribute to its development, explore new market possibilities by investigating concrete exponential problems. Nevertheless, there is a missing concept of what a startup is, and even among practitioners, there are a plethora of definitions. As a result, it is an emerging standard without an explicit and universal meaning. This matter is also supported by the lack of definition in scientific literature, that does not define and delimit clearly the boundaries and the exact moments that may nominate an enterprise as a startup. Therefore, an explicit definition could support innovation ecosystems actors, like Policy Makers and University and Company Managers to improve the effectiveness of the establishment of startups as the main ecosystems’ output. Hence, this study aims to propose a preliminary and generic definition of startups, using the PLM concept perspective as a starting point, since PLM seeks to improve innovation through managing company’s products across their lifecycles, from the first idea until its discard. To initiate the discussion, this study performs a Systematic Literature Review to seek pieces of evidence from the PLM perspective of what companies’ features (metrics and maturity) allow to consider these enterprises as startups. As a result, it is expected a correlation between the startup development phases and PLM.
Keywords: startup, product lifecycle management, systematic literature review, innovation ecosystems.
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7.
K. Argyroudi, M.Glykas, M. Poelmans, Y. Wattelet. Green Business Process Management: State of the Art.
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Abstract:
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We examine the relationships amongst Business Process Management, Green Business Process Management and their application to the Clothing Industry. BPM focusing on green activities and behaviors that focus and sustainability forms the basis for Green BPM. We review the Clothing Industry and its impact on the environment, the perspective of Green Branding and its contribution to Green BPM in further presented. The resulting case study analyzes the application of Green BPM to the production process of a clothing company.
8.
To be announced shortly.